Frequently Asked Question
At Suit Mala, we aim to provide a seamless and satisfying experience for all our clients. Below are answers to some commonly asked questions about our custom tailoring services, shipping options, and more. If you have additional questions or need further assistance, feel free to reach out to us directly.
Popular Questions
What can I expect during my initial consultation at Suit Mala?
During your initial consultation, we’ll discuss your style preferences, fabric choices, and specific design needs. We’ll take precise measurements and provide recommendations based on your vision and the occasion for which the suit is intended.
What payment methods are accepted?
At Suit Mala, we offer several payment options for your convenience. We accept major credit and debit cards, including Visa, MasterCard, Google Pay. For online transactions, you can use Esewa, Khalti,Fone Pay etc. Additionally, we accommodate bank transfers upon request and accept cash for in-store purchases. If you have any questions about payment methods or need further assistance, please feel free to contact us.
Do you offer fabric options, or can I bring my own?
We offer a curated selection of high-quality fabrics for you to choose from. If you have a specific fabric in mind, you are welcome to bring it, and we’ll work with you to create your custom suit using it.
How do I track my order?
you can contact us via phone, email, or through our website.
Do you ship internationally?
Yes, Suit Mala does offer international shipping. We can deliver our custom suits to customers outside of Nepal. Shipping times and costs vary depending on the destination. For specific details and to get an accurate quote, please contact us directly. We’ll provide you with all the necessary information to ensure a smooth delivery process.
Can I cancel my order?
Once an order is placed with Suit Mala, it enters a custom tailoring process which starts immediately. Therefore, cancellations are generally not possible once production has begun. However, if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request before the tailoring process starts. For more details or assistance, feel free to reach out to us directly.
General Questions
What if my suit needs adjustments after I receive it?
We offer complimentary adjustments within a specified period after you receive your suit to ensure it fits you perfectly. Please contact us to arrange for any necessary alterations.
How should I care for my custom suit from Suit Mala?
To maintain your suit’s quality, we recommend dry cleaning only when necessary, airing it out after each wear, and using a quality hanger for storage. Follow the care instructions provided on the label inside your suit for best results.
Can I make design changes after I’ve placed my order?
Design changes can be made during the initial stages of the order. Significant changes after the suit is in production may not be possible. We’ll keep you informed about any constraints.
How long does it take to receive a custom suit from Suit Mala?
Typically, it takes about 2-7 days from your initial appointment to receive your completed custom suit. This includes the fitting process and any necessary adjustments to ensure the perfect fit and design.
Do you specialize in suits for specific events or occasions?
Yes, we specialize in creating suits for all types of events, including weddings, corporate functions, and special occasions. We can customize designs to match the theme and formality of your event.